How do I measure my head?
Take a tape measure around the widest part of your head; the forehead around the widest part of your head and back to meet the forehead. Think of how a hat would sit. Don't pull too tight on the tape or your hat will be too tight. It is useful to insert your pinky under the tape to allow for a little room when measuring.
Headpieces, fascinators, and small hats that perch over the forehead are One Size Fits All.
How long will delivery of my hat take?
Unless specified that a hat is ready made each hat is custom made to order. Depending on the style, it takes around 3-5 weeks from production to delivery for domestic US customers. International orders can take longer depending on destination and customs processing. These orders are usually delivered in around 7-9 weeks.
How much does shipping cost?
Shipping costs vary depending on destination and the size of the order. To check the actual shipping costs for your order, we encourage you to add your desired products to your cart and proceed to the cart page to display the shipping costs. International customers are responsible for any customs fees.
What is your return policy?
If you are unhappy with your purchase of a ready to ship or made to order pieces, please contact within 48 hours of receipt. Returns are accepted for unworn items, still complete with all tags attached an original packing materials. Items must be returned within 10 days of receipt for the refund of the purchase price of the item minus the shipping fees. Shipping fees are non-refundable. Buyer is responsible for return shipping costs, including full insurance and tracking.
Custom or personalized orders and sale items are final sale
Handle your hat by the brim, not the crown. This can weaken the crown's ability to hold its shape or create a crease that can't be fixed.
Store your hat in a hat box in a cool, dry place. Beware of moths making a snack out of your hat by using lavender or cedar to keep them at bay.
Never leave your hat in a hot car. Heat and sunlight can fade and shrink your hat.
To clean a fur felt hat brush the top and bottom counter-clockwise with a soft bristle brush.
Avoid wearing your hat in the rain. Dyes may not be colorfast. Straw fibers will swell when wet and felt will shrink, distorting the shape.
If caught in the rain, allow wet hats to dry naturally, shape the hat to its proper form; a wet hat will dry in the shape you leave it in.
Sinamay hats should not be exposed to rain, this will cause the shape to warp. Protect your hat with a rainproof hat protector. A plastic bag works in a pinch.